Privacy Policy

Last updated: July 2026

At Jiwa, we respect your privacy. This policy explains how we collect, use, and protect your personal information.

1. Information We Collect

• Personal details: Name, email, phone number, shipping address.
• Payment information: M‑Pesa number or bank details (processed securely).
• Order history: Products you purchase.
• Website usage: Cookies to enhance your browsing experience.

2. How We Use Your Information

• To process and deliver your orders.
• To communicate with you about your order (confirmation, shipping, updates).
• To improve our products and services.
• To send promotional offers (you may opt out at any time).

3. Data Security

We implement industry‑standard security measures to protect your data. Payment transactions are encrypted. We never store your full credit/debit card details.

4. Sharing Your Data

We do not sell or share your personal information with third parties, except:

• Payment processors (to complete transactions).
• Courier companies (to deliver your order).
• If required by law.

5. Cookies

We use cookies to remember your cart and preferences. You can disable cookies in your browser settings, but some features may not work.

6. Your Rights

You may request to view, update, or delete your personal data by contacting us. You can also unsubscribe from marketing emails anytime.

7. Contact

If you have questions about this policy, please reach out.